Shipping form

Here is the shipping option:

  • Home delivery
  • Delivery to store (*)

Home deliveries will be made through a transport company outside Aristocrazy which undertakes to deliver the order to the delivery address within an approximate period of:

Country/Area Shipping terms
Península 1-2 days
Ceuta 3-4 days
Melilla 3-4 days
Gibraltar 3-4 days
Portugal 3-4 days
Andorra 3-4 days

Aristocrazy does not ship to the Canary Islands.

For Click and Collect orders, you have available below the list of stores to which you can send your order. Keep in mind that this shipping method cannot be changed once the order is confirmed and you will have up to 15 days to pick it up.

If your order is in transit, no address changes can be made. If you have any issues, please do not hesitate to contact customersupport@aristocrazy.com and we will help you.

In times of promotions and high volume of orders, delivery times may be slightly affected.

Returns

All of our returns are free. You can request a return by mail to the address of your choice.

If you have a Customer Area, you can comfortably manage your return by following the steps.

At Aristocrazy, we offer two return options:

  • Return in the same payment method: for all orders placed from December 22, 2022 you can request it up to 15 days after receipt of your order. Once we have it in our warehouse, we will process the refund in the same payment method within a maximum of 15 days.

  • Return to GIFT CERTIFICATE: A good option in case you want to change a gift, a ring size or just if you prefer another piece of jewelry. You can request it up to 30 days after receipt of your order. Once we have it in our warehouse, we will send you a code corresponding to the amount of the returned part (s) to the email you provided to us. This code is valid for one year and remember that it can only be used in our online store.

Finally, in the case that you choose to make a return in the form of a GIFT or if you do not have a Customer Area, please send us an email tocustomersupport@aristocrazy.comindicating the following information:

  • Order number
  • Address
  • E-mail
  • Phone
  • Return reference
  • Type of return you want

(*) Aristocrazy Albacete, Aristocrazy Paseo de Gracia (Barcelona), Aristocrazy Ercilla (Bilbao), Aristocrazy Castellón, Aristocrazy Córdoba,, Aristocrazy Artea (Leioa), Aristocrazy Jardín de Serrano (Madrid), Aristocrazy Gran Vía 26 (Madrid), Aristocrazy Serrano 42 (Madrid), Aristocrazy Moraleja (Madrid), Aristocrazy Majadahonda (Madrid), Aristocrazy Zielo (Pozuelo, Madrid), Aristocrazy Murcia, Aristocrazy Ourense, Aristocrazy Santander, Aristocrazy Pamplona, Aristocrazy Colón (Valencia), Aristocrazy Jorge Juan (Valencia), Aristocrazy Vigo, Aristocrazy San Sebastián, Aristocrazy Málaga Cañada, Aristocrazy Sevilla, Aristocrazy Parquesur (Madrid), Aristocrazy Garbera (Bilbao).