Shipping form

Orders valued at EUR 10 or more will include free delivery.

Here is the shipping option:

  • Home delivery
  • Delivery to store (*)

Home deliveries will be made through a transport company outside Aristocrazy which undertakes to deliver the order to the delivery address within an approximate period of:

País/ Zona

Tiempo de entrega

Importe

Península

1-2 días

4,99 €

Baleares

2-3 días

12 €

Ceuta

3-4 días

12 €

Melilla

3-4 días

12 €

Gibraltar

3-4 días

12 €

Portugal

3-4 días

12 €

Andorra

3-4 días

12 €

 

Aristocrazy does not ship to the Canary Islands.

If you have chosen to ship in the store, the term will be between 3 to 4 working days. Keep in mind that this shipping method cannot be changed once the order is confirmed and you will have up to 15 days to be able to pick it up.

If your order is in transit, no address changes can be made. If you have any issues, please do not hesitate to contact customersupport@aristocrazy.com and we will help you.

It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.

In times of promotions and high volume of orders, delivery times may be slightly affected.

 


 

Returns

All of our returns are free. You can request a return by mail to the address of your choice.

If you have a Customer Area, you can comfortably manage your return by following the steps.

At Aristocrazy, we offer two return options:

  • Return in the same payment method: You can request it up to 14 days after receipt of your order. Once we have it in our warehouse, we will process the refund in the same payment method within a maximum of 14 days.
  • Return to GIFT CERTIFICATE: A good option in case you want to change a gift, a ring size or just if you prefer another piece of jewelry. You can request it up to 30 days after receipt of your order. Once we have it in our warehouse, we will send you a code corresponding to the amount of the returned part (s) to the email you provided to us. This code is valid for one year and remember that it can only be used in our online store.

Finally, in the case that you choose to make a return in the form of a GIFT or if you do not have a Customer Area, please send us an email to customersupport@aristocrazy.com indicating the following information:

  • Order number
  • Address
  • E-mail
  • Phone
  • Return reference
  • Type of return you want

 

(*) Aristocrazy Albacete, Aristocrazy Paseo de Gracia (Barcelona), Aristocrazy Ercilla (Bilbao), Aristocrazy Castellón, Aristocrazy Córdoba,, Aristocrazy Artea (Leioa), Aristocrazy Jardín de Serrano (Madrid), Aristocrazy Gran Vía 26 (Madrid), Aristocrazy Serrano 42 (Madrid), Aristocrazy Moraleja (Madrid), Aristocrazy Majadahonda (Madrid), Aristocrazy Zielo (Pozuelo, Madrid), Aristocrazy Murcia, Aristocrazy Ourense, Aristocrazy Santander, Aristocrazy Pamplona, Aristocrazy Colón (Valencia), Aristocrazy Jorge Juan (Valencia), Aristocrazy Vigo, Aristocrazy San Sebastián, Aristocrazy Málaga Cañada.