Return procedure:

The customer must request a return and send us the shipment to our warehouses: Distribuidora Simó (AR). Calle Lapurdi 1, Polígono Industrial de Leguizamón. 48450, Etxebarri, Euskadi.

Once this has been done, the customer must contact the Customer Service department via email at customersupport@aristocrazy.com to indicate:

• Order number
• Address or authorized store*
• Email
• Teléfono
• Phone Reference to return
• Type of refund

A carrier will pick up the package within 24-48 hours.

Once we receive the order, we will proceed with the refund.

Returns will not be accepted if the jewel is a custom production, such as a wedding ring, or if it has been modified: size adjustments and/or engraving of the same. Remember that the jewel must be returned in its original packaging, well protected.

Place the jewelry you wish to return in a box and make sure to close it properly.

TThe Gift Certificate is an online voucher in the form of a code that we send to your email once the return process has been completed.

The code is equivalent to the value of the returned jewellery and is valid for one year for online purchases at www.aristocrazy.com. You can enter it during the purchase process.

Once we receive your return and verify that everything is correct, the refund will be made within a maximum period of 15 days, depending on the bank.

If you do not like a piece of jewelry or it is not your size, it is not possible to exchange it for another item.

You can return it and place a new order.

Once the order is completed, it is not possible to cancel it. You will be able to return it, once you have received it.

If you placed the order from your account, you can see the status from “Orders” or from this link.

If you placed the order as a guest, you can see the status from this link.

You will also receive an email from the shipping company with the shipping code to check on their website. This email usually arrives within 24 business hours after the purchase.

In periods of high demand it is possible to cancel on request due to a stock shortage. In this case you will devolve wherever possible.

At www.aristocrazy.com you can pay with:

• Credit Card
• Debit card
• Paypal
• Apple Pay
• Google Pay
• Sequra
• Klarna

This is an interest-free monthly installment payment (0% APR). For financing, you will need your ID card, cell phone number and a card to make the purchase.

Sequra gives you the possibility to:

• Pay in installments of 3, 6, 12 or 18 months at no additional cost.
• Pay only the first installment when placing the order.
• Advance the total or partial payment whenever you want.

This payment method is unique to the Aristocrazy Spain website.

Payment in 3 interest-free installments (0% APR). For financing, you will need your ID, cell phone number and a card to make the purchase.

Klarna gives you the possibility to:

• Automatically pay in 3 installments.
• Pay only the first installment when placing the order, the next two will be charged automatically every 30 days.

At the end of the purchase we will send you an email informing you that, in order to process the order, it is necessary to send a copy of your ID card on both sides in color, nationality and profession due to the law of prevention of money laundering.

If you have Spanish nationality, remember that the only valid document for this purpose is the DNI, not being possible to accept the passport.

At Aristocrazy we work with odd sizes from 9 to 17 in most of our rings.

The 18kt gold rings can be purchased in any size, being a custom ring. For this type of jewelry, go to one of our physical stores.

To know the size of a ring:

1. Choose a ring that suits you
2. Measure the inside diameter with a ruler as shown in the picture:
   
   
3. Consult the size in this table:
   
   

You can contact our team through:

• Chat from the web
• E-mail: customersupport@aristocrazy.com
• Phone: +34 91 57 57 180 or +34 91 436 10 03

Customer service hours are:

• Monday to Thursday from 09:00 to 17:30
• Friday from 09:00 to 14:00

You will be able to enter the Gift Certificate code in the shopping cart and during the checkout process, in the "Discount Code" field.

You will be able to enter the Gift Certificate code in the shopping cart and during the checkout process, in the "Discount Code" field.

For those customers who sign up for our newsletter or create an account, there is a coupon for a 10% discount on their first purchase.

Discounts cannot be combined, you can only opt for one discount.

An Aristocrazy account can be created:

• In physical store, informing it at the time of purchase.
• From https://www.aristocrazy.com/es/Mi-Cuenta-Crear-Nuevo-Perfil

When creating an account:

• You will get a 10% discount for your first purchase.
• You will have exclusive access to all our new products
• You will receive a surprise for your birthday
• You will be able to place orders quickly, since your data will be saved
• You will be able to save your favorite jewelry
• You will be able to check the status of your orders easily
• You will be able to manage returns easily

If you have forgotten your password, all you have to do is click here:

• Click on "Forgot your password?"
• Enter the email address associated with your account
• You will receive an email with instructions on how to change your password.

To process a refund from your account:

• Login to your account
• Go to Orders
• Access the order in which you want to make a return.
• Click on "Return".
• Choose the jewel/s you want to return, add a pick up address, select how you want to receive the money and complete the reason for the return.

A carrier will pick up the package within 24-48 hours.

Once we receive the order, we will proceed with the refund.

To check the status of an order from your account:

• Login to your account
• Go to Orders
• Access the specific order to check its status

If you want to place orders easily, check your order status, have all your orders collected in one place, save your favorite jewelry .... you can create an account at: https://www.aristocrazy.com/es/Mi-Cuenta-Crear-Nuevo-Perfil.

With an account created, you will be able to choose whether or not to receive newsletter communications.

If you just want to be informed about the latest trends and Aristocrazy news without creating an account, you can sign up for the newsletter at: https://www.aristocrazy.com/es/suscribe-newsletter.html

For parts where it is not technically possible to comply with the punching requirements (whether by punching or plate), the "grade" of the metal and the ARISTOCRAZY identification will be indicated with a label.