Shipment
What are the shipping costs for an order?
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Home delivery
24 - 48 business hours*
Wedding bands are made to order and the estimated shipping time is 4 to 8 weeks.
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Shipping costs are free for orders over €99 in Spain.
For purchases under this amount, shipping costs €3.95.
For France, shipping is free for purchases over €129.
For purchases under this amount, shipping costs €6.95.
For international orders, shipping is free for purchases over €149.
For purchases under this amount, shipping costs €10.95.
For shipments to countries outside Spain and Portugal, the shipping cost will always be €25.
We'll send you two emails: one notifying you that your order has left our warehouse and another with the tracking number and shipping company.
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In-store pickup (P&C)
24 - 48 business hours*
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In-store pickup is free . We'll send you an email notifying you when the product arrives at your chosen store. It can remain in the store for a maximum of 15 days.
For collection, the cardholder or an authorized person may come to our authorized stores by presenting their ID or purchase confirmation email.
Which countries do we ship to and what is the delivery time for an order?
Shipping times may vary depending on the country or delivery area:
- Peninsula and Balearic Islands. 1 to 2 days.
- Ceuta. 3 to 4 days.
- Melilla. 3 to 4 days.
- Gibraltar. 3 to 4 days.
- Portugal. 3 to 4 days.
- Andorra. 3 to 4 days.
For other EU countries, please check shipping times at customersupport@aristocrazy.com
During special seasons or campaigns, shipping times may be longer due to high demand.
Can the order be sent to someone else?
Your order can be sent as a gift to someone else by indicating this during the checkout process. We always send our jewelry in special packaging, perfect for gift-giving.
Returns
What is the deadline for making a return?
If you wish to return an item, you have 30 calendar days from the date you receive it. All returns are free of charge.
Within the first 15 calendar days, you can request a refund using the same payment method or request a STORE CREDIT equivalent to the order. After the first 15 calendar days, the refund will be processed via STORE CREDIT.
How do I process a refund?
There are several options for processing a refund:
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Aristocrazy Store
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You can go to any of our authorized stores* and drop off your jewelry there.
To return an online order, you must present the purchase invoice you received by email.
To return a purchase made in store, you must present the purchase receipt.
*Central, Online Store, Cordoba, Vigo, Principality Park (Oviedo), Caleido Shopping Center, Parquesur Leganés, Ourense, Garbera (San Sebastian), Bonaire (Valencia), L'illa Diagonal, La Maquinista (Barcelona), Ercilla (Bilboa), Seville, Majadahonda, Puerto Venecia (Zaragoza), Colon, Las Rozas Outlet (Madrid), La Cañada (Marbella), San Sebastian, Zielo Pozuelo, Gijon, Santander, Pamplona, Artea (Bilbao), Plenilunio (Madrid), Moraleja Green, Serrano Concept (Madrid), Jardín (Madrid), and Gran Via (Madrid).
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Home pickup - Purchase from Aristocrazy account (registered)
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Log in to your customer area and go to Orders or access this link . Select the item you wish to return, and a carrier will collect the package within 24-48 hours.
Once we receive the order, we will proceed with the refund.
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Home Pickup - Guest Shopping
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Access this link . Select the item you wish to return, and a carrier will pick up the package within 24-48 hours.
A carrier will pick up the package within 24-48 hours.
Once we receive the order, we will proceed with the refund.
Returns will not be accepted if the jewelry is custom-made, such as a wedding ring, or if it has been altered, including size adjustments and/or engraving . Remember that the jewelry must be returned in its original packaging, well protected.
How do I prepare the return package?
Place the jewelry you wish to return in a box and make sure to close it properly.
We'll send you a link with the NACEX label, which you'll need to stick on the box. The courier will pick up your package on the scheduled date.
What is a Store Credit?
STORE CREDIT is an online voucher in the form of a code that we send to your email once the return process is complete.
The code is equivalent to the value of the returned jewelry and is valid for one year for online purchases at www.aristocrazy.com. You can enter it during the checkout process.
What are the costs of a return?
All returns are free of charge.
How long does it take for the refund to arrive?
Once we receive your return and verify that everything is correct, the refund will be issued within a maximum of 15 days, depending on the bank.
Can a change be requested?
If you don't like a piece of jewelry or it's not your size, it's not possible to exchange it for another item.
You can return it for free and place a new order.
My order
Can an order be cancelled?
Once an order is completed, it cannot be cancelled. You can return it once you receive it.
How do I check the status of an order?
If you placed the order from your account, you can see the status from “Orders” or from this link .
If you placed the order as a guest, you can see the status from this link .
You'll also receive an email from the shipping company with the shipping code, which you can access on their website. This email is usually received within 24 business hours of purchase.
Order cancellation by Aristocrazy
During periods of high demand, your order may be canceled due to out-of-stock conditions. In this case, you will be refunded as soon as possible.
Payment and financing methods
What are the payment methods?
At www.aristocrazy.com you can pay with:
- Credit card
- Debit card
- Paypal
- Apple Pay
- Google Pay
- Sequra
- Klarna
How does financing work with Sequra?
This involves paying monthly installments with no interest (0% APR). To finance your loan, you'll need your ID, mobile phone number, and a credit card to make the purchase.
Sequra gives you the possibility to:
- Pay in installments over 3, 6, 12, or 18 months at no additional cost.
- Pay only the first installment when placing your order.
- Advance payment in full or in part whenever you want.
This payment method is unique to the Aristocrazy Spain website.
If the purchase amount is greater than €1,000, is it necessary to send any documentation?
Upon completion of your purchase, we will send you an email informing you that, in order to process your order, you must send a color copy of your ID card, including your nationality and profession, due to the Anti-Money Laundering Act.
If you are a Spanish citizen, remember that the only valid document for this purpose is a National Identity Document (DNI); a passport cannot be accepted.
Size guide
How do I choose a ring size?
At Aristocrazy we work with odd sizes from 9 to 17 for most of our rings.
18kt gold rings can be purchased in any size, as they are custom-made. For this type of jewelry, please visit one of our physical stores.
To know the size of a ring:
Please check our size guide page at the link: size guide
Contact
Customer Service
You can contact our team through:
- Chat from the web
- Email: customersupport@aristocrazy.com
- Telephone: +34 91 57 57 180 or +34 91 436 10 03
Customer service hours are:
- Monday to Thursday from 9:00 a.m. to 5:30 p.m.
- Friday from 9:00 a.m. to 2:00 p.m.
Codes and promotions
How to use a Store Credit?
You can enter the Store Credit code in the "Discount Code" field in your shopping cart and during the checkout process.
How to use a discount code?
You can enter the Store Credit code in the "Discount Code" field in your shopping cart and during the checkout process.
How to get the 10% discount?
For customers who sign up for our newsletter or create an account, there's a 10% discount coupon on their first purchase.
Discounts are not cumulative; only one discount can be applied.
My account
How do I create an Aristocrazy account and what are the benefits?
An Aristocrazy account can be created:
- In a physical store, informing us at the time of purchase-
- From https://www.aristocrazy.com/en/My-Account-Create-New-Profile
When creating an account:
- You will get 10% off your first purchase
- You will have exclusive access to all our news
- You will receive a surprise for your birthday
- You will be able to place orders quickly, since your data will be saved.
- You can store your favorite jewelry
- You can easily check the status of your orders
- You will be able to manage returns easily
How do I change my password?
If you have forgotten your password, you will only have to:
- Click on “Forgot your password?”
- Enter the email associated with your account
- You will receive an email with instructions on how to change your password.
How do I process a refund from my account?
To process a refund from your account:
- Access your account
- Go to Orders
- Access the order for which you want to make a return
- Click on “Return”
- Choose the jewelry you want to return, add a pickup address, select how you want to receive the money, and fill in the reason for the return.
A carrier will pick up the package within 24-48 hours.
Once we receive the order, we will proceed with the refund.
How do I check the status of an order from my account?
For the status of an order from your account:
- Access your account
- Go to Orders
- Access the specific order to check its status
What is the difference between signing up for the newsletter and creating an account?
If you want to easily place orders, check their status, have all your orders collected in one place, save your favorite jewelry... you can create an account at: https://www.aristocrazy.com/en/My-Account-Create-New-Profile.
Once you have created an account, you can choose whether or not you wish to receive newsletter communications.
If you just want information about the latest trends and news from Aristocrazy without creating an account, you can sign up for the newsletter at: https://www.aristocrazy.com/en/subscribe-newsletter.html
Quality assurance
Punching on special parts
For parts where it is not technically possible to comply with the punching requirements (whether by punching or plate), the "grade" of the metal and the ARISTOCRAZY identification will be indicated with a label.
