For Spain, shipping costs are free for purchases over €89.
For purchases under this amount, shipping costs are €3.95 .

For international shipments, shipping costs are free for purchases over €119.
For purchases under this amount, shipping costs are €6.95.

For shipments to countries outside Spain and Portugal, the shipping cost is €6.95. or it will always be €25.

We will send you two emails, one notifying you that the order has left our warehouses and another with the tracking number and the shipping company.< /p>

In-store pick-up is free. We will send you an email notifying you of the arrival of the product at the chosen store. This may remain in the store for a maximum of 15 days.

The owner or an authorized person may come to collect it, presenting their ID or the confirmation email. Purchase from our authorized stores.

Shipping times may vary Depending on the country or delivery area:

• Peninsula and Balearic Islands. From 1 to 2 days.
• Ceuta. 3 to 4 days.
• Melilla. 3 to 4 days.
• Gibraltar. From 3 to 4 days.
• Portugal. 3 to 4 days.
• Andorra. 3-4 days.

For other countries in the European Union, please check the shipping time at customersupport@aristocrazy.com or at https://www.aristocrazy.com/int/en/shipping-option/formas-envio.html< /a>

Log in to your customer area and go to Orders or access this link. Select the item you wish to return and a carrier will pick up the package within 24-48 hours.

A Once we receive the order, we will proceed with the refund.

Go to this link. Select the item you wish to return and a carrier will pick up the package within 24-48 hours.

A carrier will pick up the package within 24-48 hours.

Once we receive the order, we will proceed with the refund.

Returns will not be accepted if the jewel is a custom production, such as a wedding ring, or if it has been modified: size adjustments and/or engraving of the same. Please remember that the jewelry must be returned in its original packaging, well protected.

Put the jewelry you want to return in a box and Make sure you close it properly.

You don't need to print any receipt, the courier will pick up your package on the appointed day.

The Gift Certificate is an online voucher in the form of a code that we send to your email once the return process has been completed.

The code is equivalent to the amount of the returned jewel(s) and is valid for one year for online purchases at www.aristocrazy.com. You can enter it during the purchase process.

All returns are free.

Once we receive your return and check that everything is correct, the refund will be made. within a maximum period of 15 days, depending on the bank.

If you do not like a piece of jewelry or it is not your size, it is not possible to exchange it for another item.

You can make a free return and place a new order.

Once the order has been completed, it cannot be cancelled. You can return it once you have received it.

If you placed the order from your account, you can see the status from “Orders” or from this link.

If you placed the order as a guest, you can see the status from this link.

You will also receive an email from the shipping company with the shipping code to check it from their website. This email usually arrives within 24 business hours after purchase.

At www.aristocrazy.com you can pay with:

• Cré card ;dito
• Debit card
• Paypal
• Apple Pay
• Google Pay
• Sequra
• Klarna

This is a monthly payment without interest (0% APR). For financing, you will need your ID, mobile number and a card to make the purchase.

Sequra gives you the option to:

• Split the payment into 3, 6, 12 or 20 installments. 18 months without any additional costs.
• Pay only the first installment when placing the order.
• Pay in full or in part whenever you want.

This payment method is unique to the Aristocrazy Spain website.

Pay in 3 interest-free installments (0% APR). For financing, you will need your ID, mobile number and a card to make the purchase.

Klarna gives you the option to:

• Automatically split the payment into 3 installments.
• Pay only the first installment when placing the order, the next two will be charged automatically every 30 days.

At the end of the purchase we will send you an email informing you that, in order to process the order, it is necessary to send a copy of your DNI on both sides in color, nationality and profession due to the law on the prevention of money laundering.

If you have Spanish nationality, remember that the only valid document for this purpose is the DNI, not being possible to accept the passport.

At Aristocrazy we work with odd sizes from 9 to 17 in most of our rings.

18kt gold rings can be purchased in any size, making them a custom-made ring. For this type of jewelry, go to one of our physical stores.

To know the size of a ring:

1. Choose a ring that suits you
2. Measure the inner diameter with a ruler as shown in the drawing:
   
   
3. Check the size in this table:
   

You can contact our team through:

• Web Chat
• Email: customersupport@aristocrazy.com
• Phone: +34 91 57 57 180 or +34 91 436 10 03

Customer support hours are:

• Monday to Thursday from 09:00 to 17:30
• Friday from 09:00 to 14:00

You can enter the code for the Gift Certificate in the basket and in the purchase process, in the “Discount code” space.

You can enter the code for the Gift Certificate in the basket and in the purchase process, in the “Discount code” space. “Discount code”.

For those customers who sign up for our newsletter or create their account, there is a 10% discount coupon for their first purchase.

An Aristocrazy account can be created:

• In a physical store, by informing it at the time of purchase-
• From https://www.aristocrazy.com/en/My-Account-Create-New-Profile

When you create an account:

• You will get 10% off your first purchase
• You will have exclusive access to all our new products
• You will receive a surprise for your birthday
• You will be able to place orders quickly, since your data will be saved
• You will be able to save your favorite jewelry
• You will be able to check the status of your orders easily
• You will be able to manage returns easily

If you have forgotten your password, you will only have to:

• Click on “Have you forgotten your password?”
• Enter the email associated with your account
• You will receive an email with instructions on how to change your password

To process a return from your account:

• Log in to your account
• Go to Orders
• Go to the order you want to return
• Click on “Return”
• Choose the jewelry you want to return, add a pickup address, select how you want to receive the money and fill in the reason for the return.

A carrier will pick up the jewelry you want to return. the package within 24-48 hours.

Once we receive the order, we will proceed with the refund.

To check the status of an order from your account:

• Access your account
• Go to Orders
• Access the specific order to check its status status

If you want to place orders easily, check their status, have all your orders collected in one place, save your favorite jewelry... you can create an account from: https://www.aristocrazy.com/en/My-Account-Create-New-Profile.

With an account created, you can choose whether or not you want to receive newsletter communications.

If you only want information about the latest trends and news from Aristocrazy without creating an account, you can sign up for the newsletter from: https://www.aristocrazy.com/es/suscribe-newsletter.html